flexible | scalable | reliable

Automated solutions for communication

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Cloud dialer &
Telephone provider

As a licensed telephone provider, we work with several international network operators. With our dialer and telecommunications services, we increase the productivity of call center companies by providing local calls, high response rates and actionable insights.

Call center software

We are fully compatible with all leading CATI software in market research and offer modular solutions for contact centers.

Telephone provider

With our multi-carrier call center SIP trunk connection (MCC SIP trunk), we specialize in call center traffic and international calls.

Smart Touch

We use intelligent SIP route definitions and multiple network operators to achieve a high response rate. We also offer local DID numbers.

Predictive dialer

The dialer algorithm can perform up to 40 million call simulations per second. We follow the EU and international telecommunications guidelines. For the USA we host a TCPA-compliant solution.

Call blending MR

Combine multiple inbound and outbound campaigns in one agent desktop. By working on multiple projects simultaneously, you'll automatically increase the connect rate per agent.

Business Insights

Your itemized bill can be categorized per project name. With our API interfaces we can be linked to any third party software.

Flexible and Scalable

No installation. Instantly available.

Pay per use cloud solution is available in two options:

OPTION A:
With our MCC SIP trunking gateway you can connect your current dialer and telephone provider to our platform and benefit from our competitive prices, response rates and SLAs.

OPTION B:
With the Dialer as a Service (DaaS)
you receive the complete package MCC SIP Trunking Gateway and the powerful Sytel Dialer.

Telephone & dialer prices
no minimum sales
no basic fees
no setup fees

Why should you work with us?

  • Powerful predictive dialer and inbound call blending
  • Progressive and Manual Dialing (TCPA ​​compliant for USA calls)
  • Monitoring and recording with unlimited storage space
  • Multi-level campaigns for more productivity
  • Real-time analysis and itemized billing at project level
  • Easy integration with third party providers
  • Hosted in two different data centers in Germany
  • Connected to international sip trunk operators for low-cost local calls
  • 24/7 technical support in English and German
  • Call center insurance contract: monthly availability of 99,7%

Contact us for more information!

Send an inquiry
  • Powerful predictive dialer and inbound call blending
  • Progressive and Manual Dialing (TCPA ​​compliant for USA calls)
  • Monitoring and recording with unlimited storage space
  • Multi-level campaigns for more productivity
  • Real-time analysis and itemized billing at project level
  • Easy integration with third party providers
  • Hosted in two different data centers in Germany
  • Connected to international sip trunk operators for low-cost local calls
  • 24/7 technical support in English and German
  • Call center insurance contract: monthly availability of 99,7%

Contact us for more information!

Send an inquiry

Why should you work with us?

Customer Experience Management

We implement digital solutions or channels within a company in order to gain actionable insights, optimize processes and save costs. Get actionable insights from our dynamic CX platform.
We optimize your business processes and build loyal customers
for you!

01 / 03

voice of the customer

Omni-channel customer feedback

Make of your loyal customers an effective marketing department. A great product or good customer service is not sufficient to stand out.

02 / 03

voice of the employee

On boarding, exit and employee satisfaction

With regular employee feedback and dashboards for optimization in day-to-day operations, you always have a strategic overview and have a basis for dynamic coaching of your employees. React quickly to suggestions for improvement, optimize the ergonomics in the company, train newcomers efficiently and reduce fluctuation.

03 / 03

voice of the business

Audits, checklists, quality management

We digitize and automate your questionnaires, forms and checklists so that you can focus on improving the quality instead of measuring it! Involve the entire organization in quality monitoring by capturing all results from all departments and quickly relaying the right information to the right department for immediate action. You can get started right away with our industry-standard audits and checklists.

In addition to continuous feedback, we also offer all the tools and services required for market research in a smart package, on-demand or as SaaS.

Send an inquiry

100% GDPR
Conformal

We are only interested in your success and not in your data. That is why we attach great importance to the protection of your ... company knowledge. We only work with software service providers from Germany and the EU who take data protection seriously in accordance with the current regulations and our philosophy. Non-EU service providers are only accepted if the required EU regulations are respected..

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Technically completely
Compatible

We specialize in creating tailor-made solutions for your needs. All our ...products are fully compatible with each other.

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Experts of the
Industry

Our experience in data collection, reporting, inbound and outbound projects, the close ...cooperation with external software providers, market research institutes and our own competence network make the initova platform flexible, scalable and reliable.

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Our customers & references