Software & Service for
Surveys and Reporting

Flexible. Scalable. Reliable.

Contact us

Voice of the Customer

Increase customer loyalty and grow profitably

Survey, Dashboard and Customer Experience (CX) Solutions

More info

Voice of the Employee

Find out what really motivates your employees

Onboarding, 360° Feedback and Exit Interviews

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Market Research

Get going with inITova

CATI – CAPI – CAWI and virtual Call Centre

More info


Roads to the digital transformation

Feedback – Insight – Marketing

bekannt-focus bekannt-handelsblatt bekannt-innovationspreis


Voice of the Customer


Turn your loyal customer
 into your own
marketing department


Voice of the Employee


Increase teamwork productivity
and improve leadership 
in your company


Market Research

Market insight

Modular Market Research solutions
for all methodes within data collection
on Demand or SaaS


Customer Experience Management

Loyalty can only grow from an understanding of the emotion that drives customer experience.

1. Ask

1. Ask

Let your customers be heard and get your company reviewed
E-mail, SMS, online, per App, on the spot

2. Analyse

2. Analyse

The relevant data are available in the
dashboard for the analysis
Filter & compare, benchmarks and many more

3. Act

3. Act

Now the management can take
concrete actions
Alerts, ticket system, actionable insights

Take a look at our Customer Feedback Monitor (CFM) video and learn more in one minute. With our Customer Experience Software solution you’ll get actionable insights on every touchpoint within the customer journey, that allows you to improve your weaknesses and use your strong assets for marketing purposes.

Market Research in a Box

All-in-one software & service packages

All necessary tools and services for CATI / CAPI / CAWI in one smart package, On Demand or SaaS


Our module based Carefree-Packets, varying from Starter to Enterprise, enable you to conduct mobile, web or telephone based surveys. Use the data effectively in a state-of-the-art IT environment based on different modules. Everything happens on one dynamic software platform. Programming and data management as well as analysis and presentation.

Overview of Industries suiting our Feedback & Reporting Solutions

Our 3-Step success model is used across various industries

Panorama mit großer Gruppe von vielen Leuten verschiedener Berufe

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