Consulting

Reduce customer efforts, enhance customer experience and gain valuable insights

Digital Transformation

Digital transformation is an economic and cultural change in companies that want to connect with customers, employees and the market through digital technologies. We advise you on the processes you need to digitize and support you with our technical know-how during every single work procedure.

Our Consulting Services

Digital Transactions

Data Collection

Data Merging

Digital Push Marketing

Digital Pull Marketing

Call Center IVR Solutions

Customer Journey

Customer Journey Mapping

Cloud Computing

Analytics & Insights

Data Security / GDPR

Data Protection

 

 

 

Customer Centricity

Data Analysis, Big Data, IT security, system and software engineering, Customer Journey Mapping and Cloud Computing are used to personalize the customer experience as much as possible. Since a digital routing of the customer journey is possible through digital transactions, valuable insights are quickly identified on every level within the organization. These Actionable Insights provide understanding where to take actions upon for the company. They also help you to better understand the buyer-personas. All internal and external digital processes ultimately enable companies to position themselves strongly on the market as customer centric organizations.

 

 

 

Advantages of working with a digital agency

  • Practice-oriented consultation
  • Technical and legal basics
  • Integration of new technologies
  • Upgrade your technical know-how
  • Modular, scalable solutions
  • Digital customer experiences

This is how we proceed

We consult Start-ups, SMEs and large enterprises as well as associations and institutions of all kinds. Regardless of whether you want to redevelop all processes and capabilities or simply switch to a new technology platform, our digital transformation team will be happy to get in touch with you and work out a customized solution. We’ll show you how to gain more insights at different levels of your organization to initiate goal-oriented action through a root cause analysis. Together, we work out a strategic implementation plan based on your current status, the overarching goals and the prioritization of your processes.

 

We also regularly hold customer experience and digital transformation workshops

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