Flexible │scalable │reliable ━━
Automated
Communication
Solution
We are a licensed telecommunications provider offering an end-to-end cloud communication platform. By combining core channels, including voice, chat, video, email, and social media, with powerful AI Dialer technology, we enable scalable, intelligent, and automated communications.
AI Dialer with Carrier Services
Premium licensed carrier directly connected to tier 1 network owners and to 65+ countries, covering more than 90% of the global economy.
Solution
Communication software to improve processes and interactions with customers, employees, suppliers, and business partners.
Smart Touch
Intelligent telecommunication software for callcenter traffic and automated insights to...
UCaaS Solution
A fully-featured, cloud-based virtual phone software for office solutions and...
Customer Experience
Software for collecting, combining and visualizing all relevant data and insights to...
Contact Center
A multimedia, multichannel, fully blended cloud contact center software with...
Core Platform Capabilities
Eight integrated capability layers each purpose-built, all working together eliminating the complexity of multivendor contact center stacks.
AI Outbound Dialing
Multi-mode dialing with AI driven pacing and compliance controls
Browser-Based Agent Desktop
Unified workspace with CRM integration, scripting, and real-time guidance
Inbound Contact Center
Omnichannel routing, queue management, and skillsbased distribution at enterprise scale
Recording & Analytics
Call recording, transcription, sentiment analysis, and actionable insights
AI Voice Workforce
Deploy AI voice agents that handle conversations, qualify leads, and escalate
Enterprise Administration
Centralized configuration, user management, and multi-tenant support
Workflow Automation
Drag-and-drop flow builder for call routing, self service, and automated workflows
Compliance & Audit
Tamper-evident audit trails, compliance evidence export, and readiness dashboards
Compatible Systems
With our start smart concept, we make sure our suppliers and
customers gain a competitive advantage in today's business landscape.
We provide cloud software hosting or are fully integrated with:
24/7 - 365days
Premium Support!
One of our core values is customer service. Our Hotline is available 24/7 - 365 days for all kind of emergency or technical cases. Alternatively, you can also write us a ticket at:
+49 2234 2195 900
support@initova.com
We are a solution-oriented team, that offers human-based support by phone, mail or through encrypted custom social media groups.
Fully Hosted DaaS
We offer a fully cloud-hosted DaaS (Dialer as a Solution) giving you enterprise-grade voice and campaign automation without hardware management or infrastructure overhead.
Our advantages per market
Different markets have different needs. What are the benefits? What is our added value? Take a look at the markets here below and found out why you should work with us!
Market Research
Make use of the award-winning hosted dialer and a network of tier 1 carriers to increase your productivity...
Customer Service
Improve the experience of your customers by providing a multichannel contact center with a unified platform...
Sales & Collection
Achieve high response rates and automated processes using ETL and smart algorithm to increase your conversion...
SME’s & Government
Digitize and automate your communication or measure the loyalty of your customers to gain actionable insights...
What our clients think of us...
Testemonials
Michael Mckinlay
CEO Sytel LTD
If there's one thing market research companies love it is being able to focus on their core business and leave the technology to other people to worry about. Step forward award-winning initova, a Sytel partner, based in Germany. "
Dietmar Zentner
Head of Research Operations
As CATI specialists, we need a high-performance dialer that allows us to maximize our Call Center productivity. The integration of the Sytel Predictive Dialer is a very nice add-on that other software providers don’t offer. With the help of our German partner initova, we were able to set up the architecture we needed, including a high-end dialer and all the benefits of SIP trunking technology.
Heather Kester
World Health Organisation
initova was exceptional to work with! They were expert and professional and their services were superb. They went the "extra mile" to make sure we understood all of our options and had all our needs met. They were punctual, polite, and hardworking. I recommend using them over any other option!
Social Media
Contact
You can use our contact forms for sales and consulting purposes. For technical or any other administration inquiries, you can contact us on:
- info@initova.com
- careers@initova.com
- press@initova.com
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