Flexible │scalable │reliable ━━
Automated
Communication
Solution
We are a licensed telecommunications provider offering an end-to-end cloud communication platform. By combining core channels, including voice, chat, video, email, and social media, with powerful AI Dialer technology, we enable scalable, intelligent, and automated communications.
AI Dialer with Global SIP Routes
Premium licensed carrier directly connected to tier 1 network owners and to 65+ countries, covering more than 90% of the global economy.
Features
An all-in-one contact center solution, twelve purpose-built capability layers working in sync to eliminate stack complexity
AI Outbound Dialing
Dynamic AI algorithms for predictive, power, and preview dialing with smart pacing to maximize agent connect rates.
Browser-Based Agent Desktop
Unified workspace with CRM integration, real-time call guidance, and interactive agent scripts.
Multi-Tenant Admin
Manage multiple client tenants, configure granular user permissions, manage agent groups, and more.
Inbound Contact Center
Omnichannel routing that transfers calls and messages to the right agent based on skills, availability, and priority.
API & Data Bridge
Connect any system, custom databases, and webhooks to trigger screen pop-ups and real-time data.
Compliance & SOC Readiness
Built-in regulatory safeguards, tamper-evident audit logs, call-suppression rules, and SOC-compliant dashboards.
AI Agents Workforce
Deploy IVR or advanced AI voice agents that handle calls or messages, qualify leads, and escalate to human agents.
Recordings & Transcripts
Voice recording, automated AI transcription, sentiment analysis, and keyword tracking to monitor interaction quality.
Telecom & DID Management
Provision local and international DID numbers, manage CLI routing, track and control costs per campaign.
Workflow Automation
Build, test, and deploy complex call routing, self-service flows, and custom IVR trees through drag & drop.
Live Supervisor Console
Monitor active calls, whisper advice to agents, barge into live conversations, and track real-time queue performance.
Financial & Cost Analytics
Itemized cost tracking per agent and campaign, DID expense reports, and built-in budget predictions for control.
Ask us anything!
Your data will be processed exclusively to handle your concern. You have the right to access your personal data and the right to request rectification and erasure of your personal data.
Capability-Focused
Communication software to improve processes and interactions with customers, employees, suppliers, and business partners.
Smart Touch
Intelligent telecommunication software for callcenter traffic and automated insights to...
UCaaS Solution
A fully-featured, cloud-based virtual phone software for office solutions and...
Customer Experience
Software for collecting, combining and visualizing all relevant data and insights to...
Contact Center
A multimedia, multichannel, fully blended cloud contact center software with...
Seamless App Integration
Our "Start Smart" concept ensures you stay ahead of the competition. Beyond our cloud-hosted software and pre-built integrations, we offer universal connectivity: Connect any web-based platform directly to our dialer. The system automatically generates and implements the necessary API connection on the fly, requiring zero manual setup.
24/7 - 365days
Premium Support!
One of our core values is customer service. Our Hotline is available 24/7 - 365 days for all kind of emergency or technical cases. Alternatively, you can also write us a ticket at:
+49 2234 2195 900
support@initova.com
We are a solution-oriented team, that offers human-based support by phone, mail or through encrypted custom social media groups.
Fully Hosted DaaS
We offer a fully cloud-hosted DaaS (Dialer as a Solution) hosted in Germany, giving you enterprise-grade voice and campaign automation without hardware management or infrastructure overhead.
Our advantages per market
Different markets have different needs. What are the benefits? What is our added value? Take a look at the markets here below and found out why you should work with us!
Market Research
Make use of the award-winning hosted dialer and a network of tier 1 carriers to increase your productivity...
Customer Service
Improve the experience of your customers by providing a multichannel contact center with a unified platform...
Sales & Collection
Achieve high response rates and automated processes using ETL and smart algorithm to increase your conversion...
SME’s & Government
Digitize and automate your communication or measure the loyalty of your customers to gain actionable insights...
What our clients think of us...
Testemonials
Michael Mckinlay
CEO Sytel LTD
If there's one thing market research companies love it is being able to focus on their core business and leave the technology to other people to worry about. Step forward award-winning initova, a Sytel partner, based in Germany. "
Dietmar Zentner
Head of Research Operations
As CATI specialists, we need a high-performance dialer that allows us to maximize our Call Center productivity. The integration of the Sytel Predictive Dialer is a very nice add-on that other software providers don’t offer. With the help of our German partner initova, we were able to set up the architecture we needed, including a high-end dialer and all the benefits of SIP trunking technology.
Heather Kester
World Health Organisation
initova was exceptional to work with! They were expert and professional and their services were superb. They went the "extra mile" to make sure we understood all of our options and had all our needs met. They were punctual, polite, and hardworking. I recommend using them over any other option!
Social Media
Contact
You can use our contact forms for sales and consulting purposes. For technical or any other administration inquiries, you can contact us on:
- info@initova.com
- careers@initova.com
- press@initova.com
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